FAQs

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Key Info FAQs

You will have your key at all times to use. (blue labels). Open and connect both piece to form one key. Use a four way wrench, do not use an elbow wrench, where as you may not have even pressure, or key may not be at an angle and not fully engage into the pattern correctly and potentially slip and not release the torque.

Yes, however, we do not manufacture duplicate patterns to be installed on two different vehicles due to the 100% guarantee. If you choose to have the same pattern on multiple vehicles, both vehicles will be deemed VOID.

No. Rimlox has the ability to produce unlimited computer generated patterns. We our lock and key patterns are all individually designed to allow each and every customer to have their own lock and key pattern. All key patterns are unique to your vehicle and wheels.

If your key continues to break, then there is a good chance your wheel locks are stripped. Rimox will only replace one key. If the second key breaks as well. Then you will have to contact the wheel shop or business that installed your wheel locks last. Rimlox is not responsible for wheel locks that are incorrectly installed or stripped.

Rimlox Inc. has a lifetime warranty on all parts. In the event your key breaks, we will replace it and ship it to you or to your dealer. You must take a photo of the broken key and email it to rimlox@yahoo.com prior to submitting a key replacement claim. you must also ship the broken key back to Rimlox via UPS only. No parts will be accepted unless it is shipped via UPS. UPS provides tracking and is the official shipping carrier for Rimlox. Rimlox will not accept packages from FeDex, DHL, US Postal etc. Will NOT be accepted.

Yes, only you/the owner of the wheel locks may purchase an extra key for your spouse or authorized person that must be on your account.

If you lose or misplace your key, your 100% guarantee becomes automatically VOID. All key information and files are stored on an OFFLINE database to prevent hacking of any and all key programs. If you cannot find your key after searching, you MUST purchase another set of wheel locks to have the Rimlox 100% Guarantee. We do NOT make extra keys. That is one of the biggest issues now is that there are too many keys out there. We have a very strict policy when it come to issuing keys.

Product FAQs

All Rimlox shipments are shipped via UPS. Rimlox orders placed and verified BEFORE 2pm EST. Will ship the same day. All orders placed and verified AFTER 2pm EST will ship out the next business day. All Rimlox orders MUST be verified prior to shipping. No orders will ship until verified/confirmed.

All Rimlox orders placed will have tracking information email to all customers and dealers. Any questions regarding your shipment, please visit http://ups.com/.

Contact the police and file a report, then contact Rimlox and your authorized dealer within 24hrs of filing your police report. Failure to file a police report within 24hrs will result in your claim being deemed automatically VOID. Once you have the complete police report, you must email it along with photos of all four wheels to: rimlox@yahoo.com. This serves as verification that you submitted it within the time allotted. You are also required to ship in your key. We will contact your dealer if they have the installation key.

We have full warranties on all Rimlox parts and keys. Will will replace your lock and or keys if it fails upon installation or removal. However, we are not responsible or do not warranty any parts that are misused in installation or removal. i.e. stripped studs or locks.

Our wheel locks are made from high strength heat-treated round stock bars of steel. Heat-treated for maximum strength.

Rimlox wheel locks are the 1st and only wheel locks designed to actually protect your wheels. We have the only 100% guarantee and have unlimited computer generated unique patterns, whereas our competitors have only a limited number of patterns and can be defeated by your most novice wheel thief. We also back up what we say our locks do..protect your wheels. Our wheel locks actually serve as a wheel lock and not a theft-deterrent. Why just slow a thief down, when you can stop him dead in his tracks!

Install FAQs

Effective August 1st 2015, any and all installations will be paid by the customer, if the shop or installer charges for the installation. The customer will pay whatever the shop rate is at the time of installation. If you feel the rate given is too expensive, feel free to go to another shop or business to have your wheel locks installed.

Rimlox will locate a dealer or installer for you based on your zip code. We will locate a few that are near you and allow you to choose which location you would like to have your locks installed by. We will then contact them and advise them of the process of installing your wheel locks.

Once your vehicle is ready to have the Rimlox wheel locks installed, without jacking your vehicle in the air, the installer will remove one lug nut from each wheel. Hand tighten the Rimlox wheel lock into the hole of the wheel until it is seated in the hole of the wheel. The next step is to torque the wheel lock(s) to the factory/ OEM (Original Equipment Manufacturer) specs. Once this is done to all four wheels, you wheels are officially protected. You MUST register online to complete the installation/guarantee process. You wheel locks are NOT guaranteed until you have submitted your online registration. Failure to submit the online registration within 24hrs of installation, will automatically deem your wheel locks VOID. There will be a $100 registration fee after the 24hr time frame has passed. No exceptions.

Depending on the service tech or installer, on average installation only takes 10 to 15 mins max.

Yes, you can install your own wheel locks, but you will NOT have the 100% guarantee. We must verify that the locks were actually installed on the vehicle and they were torqued to factory/OEM specs correctly. Yes, anyone can install wheel locks, however, this must be verified by a dealer or authorized installer for our 100% guarantee to become valid.

In order for you to participate in the 100% Guarantee being offered by Rimlox Inc. You MUST have them installed by a Rimlox Authorized Dealer.

Registration FAQs

Effective August 1st 2015, any and all installations will be paid by the customer, if the shop or installer charges for the installation. The customer will pay whatever the shop rate is at the time of installation. If you feel the rate given is too expensive, feel free to go to another shop or business to have your wheel locks installed.

Rimlox will locate a dealer or installer for you based on your zip code. We will locate a few that are near you and allow you to choose which location you would like to have your locks installed by. We will then contact them and advise them of the process of installing your wheel locks.

Once your vehicle is ready to have the Rimlox wheel locks installed, without jacking your vehicle in the air, the installer will remove one lug nut from each wheel. Hand tighten the Rimlox wheel lock into the hole of the wheel until it is seated in the hole of the wheel. The next step is to torque the wheel lock(s) to the factory/ OEM (Original Equipment Manufacturer) specs. Once this is done to all four wheels, you wheels are officially protected. You MUST register online to complete the installation/guarantee process. You wheel locks are NOT guaranteed until you have submitted your online registration. Failure to submit the online registration within 24hrs of installation, will automatically deem your wheel locks VOID. There will be a $100 registration fee after the 24hr time frame has passed. No exceptions.

Depending on the service tech or installer, on average installation only takes 10 to 15 mins max.

Yes, you can install your own wheel locks, but you will NOT have the 100% guarantee. We must verify that the locks were actually installed on the vehicle and they were torqued to factory/OEM specs correctly. Yes, anyone can install wheel locks, however, this must be verified by a dealer or authorized installer for our 100% guarantee to become valid.

In order for you to participate in the 100% Guarantee being offered by Rimlox Inc. You MUST have them installed by a Rimlox Authorized Dealer.

Guarantee FAQs

In the event your wheels are stolen, Rimlox Inc. does NOT issue company checks, personal checks, money orders, cash or any other type of money for wheel theft compensation. Rimlox purchases WHEELS and TIRES only to replace the ones stolen.

Unfortunately at this time Rimlox does not offer the 100% guarantee in other countries or overseas.

The new owner of the vehicle will NOT be covered. We have no way of knowing who they are and cannot cover wheel locks that are not registered. They must register the locks if they want the 100% guarantee. We also have to check the condition of the locks and keys as well as confirm that they have both keys. They will have to contact us to have them registered and have the locks inspected. There is a $300 transfer fee.

Yes, your 100% guarantee is transferable to any vehicle as long as they can be installed on that vehicle. There is a $50 transfer fee for the original owner of the wheel locks only. If you transfer the wheel locks to a new / different vehicle and do not notify Rimlox, Your 100% guarantee will be deemed VOID. We must have the new information to ensure they have been installed properly on the new vehicle and so the wheel on the new vehicle are covered as well.

Your guarantee becomes VOID if the vehicle is stolen, wheel studs are torched or drilled out, vehicle is in storage unit or garage, installation key is given to you by the dealer or is in your possesion at any time. Your wheel locks are also VOID if you open the sealed customer key, however, once it is re-sealed (for FREE)your guarantee will automatically be re-instated upon re-sealing.

Contact the police and file a report, then contact Rimlox and your authorized dealer within 24hrs of filing your police report. Failure to file a police report within 24hrs will result in your claim being deemed automatically VOID. Once you have the complete police report, you must email it along with photos of all four wheels to: rimlox@yahoo.com. This serves as verification that you submitted it within the time allotted. You are also required to ship in your key. We will contact your dealer if they have the installation key.

In the event your wheels are stolen with our locks properly installed…Rimlox will replace the WHEELS and TIRES only. We do NOT replace lug nuts, spacers, adapters, brakes, wheel light kits, wheel assembly parts etc. We only repace wheels and tires.

In order for you to take advantage of the 100% guarantee being provided by Rimlox Inc., you MUST  have your wheel locks installed by an authorized Rimlox dealer or installer. If you do not have either in your area, Rimlox will locate and qualify one for you based on your zip code. You may also choose a shop or dealership in your area that you are familiar with and you trust. We will contact them and notify them of guarantee process.
If your Wheels and Tires are stolen with our wheel locks properly installed, Rimlox will buy you a new set of wheels and tires to replace the ones stolen.

Claims FAQs

Effective August 1st 2015, any and all installations will be paid by the customer, if the shop or installer charges for the installation. The customer will pay whatever the shop rate is at the time of installation. If you feel the rate given is too expensive, feel free to go to another shop or business to have your wheel locks installed.

Rimlox will locate a dealer or installer for you based on your zip code. We will locate a few that are near you and allow you to choose which location you would like to have your locks installed by. We will then contact them and advise them of the process of installing your wheel locks.

Once your vehicle is ready to have the Rimlox wheel locks installed, without jacking your vehicle in the air, the installer will remove one lug nut from each wheel. Hand tighten the Rimlox wheel lock into the hole of the wheel until it is seated in the hole of the wheel. The next step is to torque the wheel lock(s) to the factory/ OEM (Original Equipment Manufacturer) specs. Once this is done to all four wheels, you wheels are officially protected. You MUST register online to complete the installation/guarantee process. You wheel locks are NOT guaranteed until you have submitted your online registration. Failure to submit the online registration within 24hrs of installation, will automatically deem your wheel locks VOID. There will be a $100 registration fee after the 24hr time frame has passed. No exceptions.

Depending on the service tech or installer, on average installation only takes 10 to 15 mins max.

Yes, you can install your own wheel locks, but you will NOT have the 100% guarantee. We must verify that the locks were actually installed on the vehicle and they were torqued to factory/OEM specs correctly. Yes, anyone can install wheel locks, however, this must be verified by a dealer or authorized installer for our 100% guarantee to become valid.

In order for you to participate in the 100% Guarantee being offered by Rimlox Inc. You MUST have them installed by a Rimlox Authorized Dealer.

If you have any additional questions or concerns that were not addressed above, please contact us.

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    RIMLOX INCORPORATED
    7853 Gunn Hwy Ste. 327
    Tampa,Florida 33626
    Phone: 727-953-5736
    Website: http://rimlox.com
    Email: sales@rimlox.com
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